| Time | Tuesday 4 February 2020 | | |
| 07:30 - 08:50 | Registration and Welcome Coffee / Exhibition Opens | | |
| MORNING PLENARY - BALLROOM | | |
| 08:50 - 09:00 | Welcome - Bruce Fair, Chief Revenue Officer, Metapack | | |
| 09:00 - 09:30 | Martin Newman, Founder, The Customer First Group | | |
| 09:30 - 10:00 | Brody Buhler, Global Managing Director, Post and Parcel Industry, Accenture | | |
| 10:00 - 10.40 | Panel: "Sustainability: For our Children's Children"- Moderator: Alex Sword, Editor, eDelivery.net. Panellists: Dr. Clemens Beckmann, Head of Smart Cities & Last Mile Solutions, Deutsche Post AG; Santiago Navarro, CEO & Co-Founder, Garçon Wines; Mike Peirce, Corporate Partnerships Director, The Climate Group; Richard McGreevy, Strategy & Planning Manager, Transport for London; | | |
| 10:40 - 11:10 | Morning Coffee Break, Exhibition Hall | | |
| Customer Experience Stream
Moderated by: Andrew Busby, Founder & CEO, Retail Reflections | Logistics and Carrier Stream
Introduced by: Michael Anderson, Carrier Business Development Director, Metapack | Solutions Theatre Introduced by: Vanessa Nicholson, Business Development Executive, Metapack |
| Theatre 1: Global eCommerce | Theatre 2: Delivery Download | |
| 11:10 - 11:30 | David Ashwell, Managing Director, AO Logistics | Sam Holden, Chief Commercial Officer, Yodel & CollectPlus with Lindsay-Jane Vines, President, Thane UK | Nicole Mazza, Commercial Director, Stuart |
| 11:30 - 11:50 | Ben Farrell, Partner & Head of Operational Support, Waitrose & Partners and John Lewis & Partners | Martijn de Lange, CEO, Hermes UK | Byron Dunne, General Manager, Northern Europe, Urbantz |
| 11:50 - 12:10 | Metapack Tracking Product Launch - Emma Clarke, Product Manager Metapack | Dave Dowman, Head of Fulfilment, P2P, a FedEx Company | Shea Felix, Senior Director, GlobalPost |
| 12:10 - 12:30 | Chris Haighton, Head of Logistics, Shop Direct, The Very Group | Garrett Bridgeman, Managing Director of Mails & Parcels, An Post | Giles Rhys Jones, Chief Marketing Officer, what3words and Matthew Furneaux, Global Commercial Director, Loqate (GBG) |
| 12:30 - 12:50 | Ales Drabek, Chief Digital & Disruption Officer, Conrad Electronic SE | Denis Ilin, Deputy Director-General for International Business, Russian Post | Allan Kaczmarek, CEO, SwipBox |
| 12:50 - 13:10 | Sustainability & eCommerce Delivery - Tom Forbes, SVP Carriers, Metapack | Andreas Marschner, Vice President of Amazon Transportation Services and Ines van Gennip, Amazon Shipping UK | |
| 13:10 - 14:30 | Lunch, Exhibition Hall | | |
| Future of eCommerce
Moderated by: Andrew Busby, Founder & CEO, Retail Reflections | | Solutions Theatre
Introduced by: Metapack |
| 14:30 - 14:45 | Metapack Product Update - Duncan Licence, VP Product & Partnerships, Metapack | | Syed Ali Ridha Madihid, Co-founder, Janio Asia |
| 14:45 - 15:00 | | | Rob Shaw, Managing Director EMEA, Fluent Commerce |
| 15:00 - 15:20 | Andrew Busby, Founder & CEO, Retail Reflections and Zana Busby, Director, Retail Reflections | | |
| 15:20 - 15:50 | Dragon's Den, curated by Validify, featuring: Data Chemist; FoundIt; Go InStore | | |
| 15:50 - 16:20 | Afternoon Coffee Break, Exhibition Hall | | |
| AFTERNOON PLENARY - BALLROOM | | |
| 16:20 - 16:50 | Daniel Hulme, CEO, Satalia
| | |
| 16:50 - 17.05 | Delivery Excellence Awards, presented by Steve Homan, CIO, Metapack | | |
| 17:05 - 17:15 | Closing Remarks, John Clem, General Manager, Metapack | | |
| 17:15 - 18:30 | Networking Drinks Reception, Exhibition Hall | | |
| Metapack reserves the right to change the contents of the program, speakers or sequence at any time due to circumstances beyond its control | | | |
