2025 Speakers

Al Ko

Al Ko serves as Chief Executive Officer at Auctane, the leading global delivery experience company that operates trusted brands such as ShipStation, Stamps.com, ShipEngine, Metapack, and Endicia. Ko joined Auctane from Early Warning Services (EWS), where he served as CEO. During his four-year tenure leading EWS, best known for the Zelle® payments network, he oversaw 20x growth in financial institutions and 5x growth in volume, while building a strong culture of employee engagement.Prior to his time at EWS, Ko spent more than 13 years at Intuit, where he served in various executive leadership roles, including Chief Transformation Officer, General Manager of Mint, and Head of Product for QuickBooks, where he was instrumental in its global expansion. Ko holds a B.A. in History and International Studies from Yale University and a J.D. from Harvard Law School. He currently serves on the boards of Elation Health and LPL Financial.

www.auctane.com

Neil Kuschel

After a 20-year career with DHL, Neil joined the cross-border e-commerce enabler, Global-e, as European CEO, taking them through a successful Nasdaq IPO.

He benefits from considerable expertise in e-commerce retail technology and has a proven track record in leadership, business development and capital markets experience. Neil plays a crucial role in driving the InPost strategy and further disrupting the UK out-of-home e-commerce logistics market.

https://inpost.co.uk/

Cheyney Cartwright

Cheyney Cartwright is the UK Leader for Amazon Shipping and responsible for acquiring, managing and supporting shippers across the UK. Cheyney joined Amazon in 2016 where he managed the Sporting goods business for amazon.co.uk before moving across to Amazon Shipping in 2019.

Debra Searle

Debra Searle MVO MBE is a professional adventurer and serial entrepreneur. Her expeditions have taken her across the Atlantic, around Antarctica, up to the Arctic Circle and everywhere in between. She has also launched five companies, is a published author, has presented over 40 programme for the BBC and is a trusted corporate speaker. The movie of Debra’s story of rowing solo across the Atlantic after her husband was rescued is currently in development in Hollywood.

https://www.debrasearle.com/

Charlotte Bunney

Charlotte joined DPD UK in August 2024 as Director of Customer Experience, responsible for delivering a customer centric culture across the end to end customer experience. Charlotte has over twenty years experience in e-commerce/logistics, with previous senior leadership positions at Boots, easyJet and DHL e-Commerce. Her roles have spanned operational excellence, digital technology implementation, commercial P&L ownership and customer experience strategy.

Lee Graham

Lee Graham is the Sales Director, Europe (Lockers) at Quadient. Drawing on almost a quarter of a century’s experience in the supply chain and delivery space, Lee is driving his team to achieve ambitious growth targets as Quadient builds its network of carrier-agnostic lockers, and grow sales of high-spec private smart lockers. Prior to his current role, Lee developed new, uniformed sales processes globally across the various Quadient business units. Before joining Quadient, he had a number of leadership roles at Pitney Bowes, spanning sales, marketing and people development.

Gary Winter

Gary Winter is a parcels industry veteran with over 20 years’ experience in mail and e-commerce home delivery. He has been working for some of the key carriers (Royal Mail, Parcelforce, UK Mail) and major industry suppliers (Pitney Bowes, Unipart).

Gary has held roles in Product Management, Business Development and senior leadership, as Sales & Marketing Director at Hermes. Prior to joining Parcel Pending by Quadient, Gary was Parcel Services Director and ran the Collect+ network of over 7,000 PUDO locations for PayPoint. His role at Parcel Pending by Quadient is to drive the Parcel Locker strategy worldwide and help grow their presence in the Parcel Locker market.

https://www.parcelpending.com/

Richard Lim

Richard is Chief Executive Officer of Retail Economics, an independent economics research consultancy focused on the consumer and retail industry. He was voted as a Top Ten Voice on Linkedin for sharing his insights on the retail industry, has been names a top retail influencer by ReThink Retail, a top 100 retail influencer by Retail Tech Innovation Hub and also appeared in the final of The Apprentice as one of Lord Sugars advisors.

Richard has a wealth of experience in data analytics, retail insight, economics and consumer research. He also sits on the Strategic Advisory Board at the University of East Anglia’s School of Economics, ranked in the top 10 departments in Economics in the UK.

www.retaileconomics.co.uk

Matthew Mitchell

Matthew leads FedEx’s European E-Commerce Sales Vertical, guiding global and regional teams to deliver tailored solutions for top Fashion, Luxury, Retail, and E-commerce brands. He closely collaborates with Product Marketing to shape services that meet the evolving demands of e-commerce. With two decades of experience, Matthew’s deep industry knowledge and forward-thinking approach drive customer success across international markets.

www.fedex.com

Peter Freeman

Peter Freeman is the Head of Customer Experience at Pure Pet Food, a D2C pet food subscription. With 10 years of experience in CRM, retention, and CX, Peter specialises in creating personalised customer journeys that drive long-term relationships and business growth. In his current role, he leads strategies to improve LTV, enhance retention, and identify new revenue streams. Peter focuses on data-driven insights to optimize the customer experience and collaborate with cross-functional teams to ensure seamless engagement across all touchpoints.

Nora Zukauskaite

Nora is an award-winning marketeer. Her well rounded international career spans across all key marketing verticals: creative agency (Ogilvy & Mather Singapore @ Unilever Pond’s), brand (FOREO, Lottie London to name a few) and now tech and media while pioneering social commerce at TikTok Shop in the U.K. Passionate about engaging with Gen Z consumers, Nora has been known for insight-led creative and disruptive digital activations that cut through the noise and deliver business and brand growth. You can often see Nora on stage sharing her insights and forward thinking around the latest marketing, digital and e-commerce trends that shape the industry.

Ben Gilkes

Ben Gilkes is a Logistics professional bringing 25 years of international business expertise in supply chain across multiple markets including the UK, EU, US and South America. Over the last 3 and a half years he has worked with Auctane’s major carrier partners to strengthen partnerships in different markets.

www.auctane.com

Niall Boyle

Niall joined Auctane in June 2023 to lead the business development activities in Europe.

Niall has a passion for eCommerce and technology and has extensive experience within the eCommerce and carrier logistics industries, having previously held management positions at Groupon and most recently Amazon within the Amazon Shipping Division. Prior to joining Amazon, Niall co-founded and successfully exited a Carrier Aggregation and Delivery
Management business with operations across Southern Africa, Australia & New Zealand

www.auctane.com

Mia Yamaguchi

Mia Yamaguchi is the Retail Development Lead in the UK and Ireland, responsible for unlocking new delivery models in the retail industry using Uber’s delivery business. She is passionate about finding a last-mile delivery solution that meets various retailers’ needs.

Prior to Uber, Mia was Head of Acquisition at a fashion last-mile start up. Before then, Mia worked in Goldman Sachs in Tokyo. She holds a MBA from London Business School.

Roger Hassan

Beth Chapman

Beth Chapman, Managing Director of Starlinks Global, brings nearly 30 years of experience in the post and parcel industries, with previous roles at Royal Mail and P2P. Under her leadership, Starlinks Global achieved multimillion-pound revenue in its first year, serving clients like The Hut Group, Beauty Bay, and River Island. Beth is celebrated for her visionary strategies, inclusive workplace culture, and customer-centric philosophy. Starlinks Global’s commitment to innovation and excellence has positioned it as a notable industry disruptor, helping e-commerce brands and retailers deliver their products to all global markets, even the countries and regions which are typically complex to reach!

www.starlinks-global.com

Jens Kilimann

Jens Kilimann is Partner within Bain’s Supply Chain Management and Performance Improvement practices with an additional focus on Logistics.

He is co-leading Bain’s Supply Chain and Logistics activities in the retail and consumer goods space in EMEA.

Brendan Adams

Brendan Adams is a Director, Product Management at Auctane. Leading the product strategy for ShipEngine in Europe.
Having previously worked for Microsoft, Nintendo and Exertis, he has over 15 years of experience in product and software marketing roles with BA Hons in Computer Software Design and CIM.

Daniel Hulme

Daniel Hulme (PhD) is a globally recognised expert in Artificial Intelligence (AI) and investor in Emerging Technologies. He’s the CEO of Satalia, an award-winning company that provides AI products and solutions for global companies. Satalia joined the world’s largest marketing company in 2021, WPP, where Daniel is now the Chief AI Officer; helping define, identify, curate and promote AI capability and new opportunities for the benefit of the wider group and society. Daniel has been recognised as one of the top 10 Chief AI Officers globally.

Passionate about how technology can be used to govern organisations and bring positive social impact, Daniel is a popular keynote speaker specialising in the topics of AI, ethics, metaverse, emerging technology, innovation, decentralisation and organisational design. He is a serial speaker for Google and TEDx, holds an international Kauffman Global Entrepreneur Scholarship, and is a faculty member of Singularity University.

Jo Causon

Jo Causon is CEO of The Institute of Customer Service, the UK’s independent professional customer service body, helping organisations across all sectors improve their performance by enhancing their customer experience.

Jo joined The Institute as Chief Executive in 2009. Since then, she has driven membership growth and established the UK Customer Satisfaction Index as the country’s most trusted indicator of consumer satisfaction.

www.instituteofcustomerservice.com

Emma Clarke

Emma joined Metapack almost eight years ago and she is responsible for defining and delivering our retail and carrier product strategy. Working alongside the world’s largest brands and integrators, Emma and her team work to understand their pain points to build out a product roadmap to help drive top of the funnel revenue as well as increase profitability. Emma has over 19 years’ experience in product and innovation, with the last 14 years working in ecommerce, fulfilment and logistics.

https://www.metapack.com/

John Douglas

John Douglas leads FedEx’s strategic channel and technology partnerships across Europe with the mission to ensure shippers and recipients have access to the full range of FedEx capabilities through their preferred channels, marketplaces, and business software. His professional experience spans over 20 years including a decade at FedEx with strategy, product and program leadership across B2B and e-commerce marketing, commercial, digital and automation.

www.fedex.com

Vardhan Kapoor

Vardhan Kapoor is the CEO and co-founder of Firstwork, the AI-powered HR platform transforming how frontline teams get hired, trained, and paid. Backed by Y Combinator and Google, Firstwork helps businesses slash time-to-hire by 80%, drive compliance accuracy to 99%, and deliver tailored onboarding and training at scale. Before Firstwork, Vardhan scaled gig worker onboarding at Deliveroo and helped build payment systems for millions of workers at Remitly. He’s obsessed with automation, AI, and fixing the bottlenecks that slow businesses down.

Katie Searles

Katie is Editor of DeliveryX and Internet Retailing. A B2B journalist who has covered topics including ecommerce, marketplaces, the last-mile, urban logistics, zero-emission trends and technology, as well as robotic innovations. 

Katie has also worked as a broadcast journalist for radio stations covering the east coast of Scotland and BBC London. Additionally, she has chaired both in-person and virtual conferences.

www.internetretailing.net

Jelle Schoenmaker

As the Managing Director of ReBound, Jelle has established the brand as a global leader in ecommerce and retail product returns for major fashion & apparel and electronics brands. Since 2007, he has grown ReBound from a company operating basic services in 10 countries into a full aftermarket service provider in over 100 countries globally. His continued focus is on combining logistics and technology to deliver seamless omnichannel return solutions and experiences.

Tobias Buxhoidt

As Chief Innovation Officer, Tobias leads global business strategy and is focused on bringing the parcelLab platform to brands across global markets. Growing up in his family’s third-generation logistics company, Tobias’s background in the industry led him to recognize that logistics and supply chain sectors were primarily focused on cost and speed rather than the experience. In 2015 he co-founded parcelLab, the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost and complexity, and optimize customer experience.

Emily Powell

Emily specialises in new and emerging technologies that can drive effective change in the Contact Centre space and strives to improve efficiency whilst safeguarding quality so that the customer experience remains world-class at all times.

Nicholas Found

Nicholas Found is head of commercial content at Retail Economics and a Top Voice on LinkedIn. For over a decade, Nicholas has been producing retail and consumer insights for market-leading publishers and consultancies. He manages and directs thought leadership using economic techniques, supporting strategies and content marketing through headline-grabbing insights that give clients visibility in the world of retail.

Sue Saville

Sue is a highly-experienced conference and webinar moderator, she hosted TDC 2023 and regularly facilitates events across Europe, including at the European Parliament in Brussels. Sue was the Medical Correspondent at ITV News, as well as a News Correspondent for ITN, BBC News and Chief Correspondent at GMTV.  Recently, she chaired three sessions at the European Health Forum Gastein in Austria, an event at the European Dietetics Federation conference in Budapest, two high-level parliamentary discussions on EU regulation of toxic chemicals, as well as the Medilinks Midlands medtech Innovation Day, among other events. Sue speaks French and German, and has an MA from the University of Oxford.

Jade Roberts

Jade Roberts is the General Manager of Customer Experience at Monica Vinader, a leading D2C luxury jewelry brand. She oversees customer care, logistics, fraud and risk, and trade partner relationships, driving customer-centric strategies to enhance satisfaction and loyalty. Jade has been pivotal in transforming Monica Vinader’s contact center into a revenue-generating hub and integrating AI technologies to scale pre- and post-purchase support.

Her recent initiatives include launching a voice of customer program and leveraging data insights to improve operations. Passionate about delivering exceptional experiences, Jade combines strategic vision with innovation to create measurable impact and elevate brand loyalty.

Stephen Jones

Steve is Head of Partnerships at DigitalGenius. He’s a nerd about all things ecommerce tech and his specific area of expertise is “Post-Purchase Customer Experience”. When he’s not behind his laptop or at an ecommerce event, you can usually find Steve hiking a mountain, lifting weights or eating absurd amounts of food in various European cities.

Neil Haydock

Neil has worked at Auctane for three years as Postal and Government Relations Director. Before that he spent ten years at Royal Mail and Post Office Ltd and five years working in the Charity sector for Mind and The Prince’s Trust.

http://auctane.com

Nick Ciubotariu

Jon Nicholson

Jon Nicholson has worked in the Parcels Delivery sector for over 25 years. He began his career sweeping the floor at TNT Express going on to hold leadership roles in Operations, Depot Management, Sameday, International Specialist Services and Sales. Following that, Jon led City Link’s International business unit, and subsequently joined Royal Mail to head up its Parcels Products team. Jon is currently the MD for Sales, Marketing and Customer Experience for Royal Mail and Parcelforce, leading a team of over 2000 people looking after Royal Mail’s and Parcelforce’s huge and varying customer base.